Guiding Principles
We perform our daily functions under the following Guiding Principles:
- Attracting, developing, and retaining a competent, creative, and highly motivated workforce
- Delivering Indoor Comfort, Health and Safety relative to Residential Heating, Air-conditioning in a convenient, equal, accurate, courteous, professional, and prompt manner
- Designing the highest quality and innovative HVAC Solutions, ensuring that the experience for our customers is of the highest quality
- Maintaining public trust by being an ethical, sensitive, effective, and cost-efficient organization in service to employers and employees alike
Core Values
Quality
- Consider, understand, and manage risk
- Proactively explore service and product opportunities to better serve our customers
- Seek to “do it right” the first time
- Strive to exceed customers’ needs and expectations through competence, innovation, and teamwork
Respect
- Are courteous, responsive, and professional
- Stay present at the moment and actively listens to understand others
- Treat every person with kindness and humility
- Value and recognize every individual for their unique skills, talents, and contributions
Accountability
- Find solutions that contribute to desired results
- Give and seeks clear expectations
- Make sound decisions from experience, good judgment, and collaboration
- Take ownership of, and responsibility for, actions, risks, and results, and use outcomes as learning opportunities
Integrity
- Act in all endeavors with an ethical, honest mindset and in a professional manner
- Are truthful in all actions and communications
- Honor commitments, keep promises and build trust
Openness
- Approaches every situation with good intentions
- Are receptive to new and diverse ideas
- Encourage a trusting environment by being genuine and transparent in actions and communications
- Listen, cooperate, and share across the organization
Balance
- Embrace opportunities for personal and professional development
- Maintain focus on long-term goals while meeting short-term needs
- Support a healthy personal and professional balance
- Support an environment that is optimistic and enjoyable in which relationships can prosper across our organization and communities
