Guiding Principles

We perform our daily functions under the following Guiding Principles:

  • Attracting, developing, and retaining a competent, creative, and highly motivated workforce
  • Delivering Indoor Comfort, Health and Safety relative to Residential Heating, Air-conditioning in a convenient, equal, accurate, courteous, professional, and prompt manner
  • Designing the highest quality and innovative HVAC Solutions, ensuring that the experience for our customers is of the highest quality
  • Maintaining public trust by being an ethical, sensitive, effective, and cost-efficient organization in service to employers and employees alike

Core Values


  • Consider, understand, and manage risk
  • Proactively explore service and product opportunities to better serve our customers
  • Seek to “do it right” the first time
  • Strive to exceed customers’ needs and expectations through competence, innovation, and teamwork


  • Are courteous, responsive, and professional
  • Stay present at the moment and actively listens to understand others
  • Treat every person with kindness and humility
  • Value and recognize every individual for their unique skills, talents, and contributions


  • Find solutions that contribute to desired results
  • Give and seeks clear expectations
  • Make sound decisions from experience, good judgment, and collaboration
  • Take ownership of, and responsibility for, actions, risks, and results, and use outcomes as learning opportunities


  • Act in all endeavors with an ethical, honest mindset and in a professional manner
  • Are truthful in all actions and communications
  • Honor commitments, keep promises and build trust


  • Approaches every situation with good intentions
  • Are receptive to new and diverse ideas
  • Encourage a trusting environment by being genuine and transparent in actions and communications
  • Listen, cooperate, and share across the organization


  • Embrace opportunities for personal and professional development
  • Maintain focus on long-term goals while meeting short-term needs
  • Support a healthy personal and professional balance
  • Support an environment that is optimistic and enjoyable in which relationships can prosper across our organization and communities

Business Health Worksheet